WolfPak Order Picking Queues

WolfPak utilises a mix of dynamically generated queues as well as custom picking queues.

Click on your e-commerce provider below to jump to that section

- WooCommerce For those who's websites run on WordPress/WooCommerce

- Shopify For those who's stores run on Shopify/Shopify Plus

WooCommerce

WooCommerce has the below queues available:

• Custom Queue
• Restricted Product Queue
• Restricted Backorder Product Queue
• Backorder Queue

Custom Queues

• Custom queues can be created using the Add Picking Queue button under the Orders sidebar item. 
• Orders need to be tagged with the matching queue name in WooCommerce. EG: "Sale Queue"
   needs the tag of 'Sale Queue' in WooCommerce.

Orders that have a tag in WooCommerce but don't have an associated queue created in WolfPak will show in the normal main queue until one is created.

Restricted Queue

• Orders marked as Restricted by the items inside of it will automatically be put into the restricted queue. You will need to configure the picking queue settings found in Settings > Picking Settings > Queue Settings

Restricted Backorder Queue

• Orders that meet the criteria of being restricted, but also backorder will go into a Restricted Backorder Queue. You can change the name of the queue under Settings > Picking Settings > Queue Settings

Orders in the restricted queue will not show in any other queue, including custom queues.

Backorder Queue

• Orders with the tag "backorder" will automatically be added to the Backorder Queue on scanners.
• To mark an order as backorder through WolfPak, either:
  • Open the order on a scanner and exit using the abandon menu (hamburger menu on the top left) and press Mark as Backorder
  • Or, on the All Orders page, click on the Quick View icon (eye icon) and then click Backorder.

Shopify

Shopify has the below queues available:

• Custom Queue
• Restricted Product Queue
• Wholesale Queue

Custom Queues

• Custom queues can be created using the Add Picking Queue button under the Orders sidebar item. 
• Orders need to be tagged with the matching queue name in Shopify. EG: "Sale Queue"
  needs the tag of 'Sale Queue' in Shopify.

Orders that have a tag in Shopify but don't have an associated queue created in WolfPak will show in the normal main queue until one is created.

Restricted Queue

• Orders marked as Restricted by the items inside of it will automatically be put into the restricted queue. You will need to configure the picking queue settings found in Settings > Picking Settings > Queue Settings

Wholesale Queue

• If a customer has the tag of payment_20th or payment_7days or is tagged as wholesale and has paid their order, their orders go into the Wholesale Queue.
• Otherwise, if they are tagged with only wholesale, they go into the On Account (Wholesale Unpaid) queue.

Orders can't be in the Wholesale queue and in a custom queue. Priority goes to Wholesale before a custom queue.