Available Support Channels

For general support and inquiries, please get in touch with us below. 

For general inquiries and questions:

Email: support@wolfpak.co.nz

Or for service outages and time-critical issues:

Phone: 07 809 3001

Support Response Matrix

Below, is the response matrix used to give an estimate of support times.

Critical Response (P1) – Immediate.

High Response (P2) – Before the start of the next business day.

Medium Response (P3) – Within 5-7 Business days.

Low Response (P4) – Released in next WolfPak update or upgrade.